Plumbing questions? Sorted.

No call-out fee when you proceed with the work. We diagnose on-site, give you a fixed-price quote in writing, and if you approve the quote the call-out is waived. We don't do surge pricing.

We diagnose on-site, then write a fixed-price quote before any work begins. The number on the quote is what you pay — no hidden extras. If the job turns out more complex than expected, we stop, re-quote, and you decide whether to proceed.

A small after-hours surcharge applies — never double or triple. The exact rate is quoted in writing before work starts. Same crew, same upfront-quote promise, day or night.

We accept card (tap or insert), bank transfer and cash. We email a tax invoice immediately on completion. No cheques.

For straightforward jobs like a tap install or hot-water swap — yes. Send details and photos via our contact form and we'll quote within a few hours. For diagnostics like leaks or drain blockages we need to see it on-site to be honest with you.

We prioritise urgent jobs. For burst pipes, major leaks and no hot water, we give you a clear arrival time when you call and get there as fast as we can.

Yes — every call is answered by a real human, day or night. After-hours calls go to our on-call lead who can dispatch a plumber or, for non-urgent issues, book you in for the morning.

Always — about 30 minutes before. If we're running late (rare), we call as soon as we know.

For most jobs, yes — to give us access and approve the quote. For routine repairs we can sometimes work with a key in a lockbox or via a neighbour. Just let us know.

Yes, no fee with 24+ hours notice. Same-day cancellations may incur the standard call-out fee.

Yes — fully licensed Type A gas fitters. Cooktops, ovens, BBQs, hot water, leak detection. Every gas job comes with a compliance certificate.

The plumbing side, yes — rough-in, fit-off, waterproofing coordination. For full demolition, tiling and cabinetry we partner with builders we trust and manage the plumbing within their schedule.

Yes. We repair and replace all common hot water systems and can help you choose the right option for your home.

Light commercial yes — cafes, retail, small offices. Major commercial, Type B gas or industrial work isn't our specialty and we'll refer you to a partner.

Lifetime guarantee. If anything we installed or repaired fails because of how we did the work, we come back and fix it — no questions, no fee. Manufacturer warranties on parts run separately.

Yes — BPC Registered and insured to $20M public liability. Every plumber on our team is individually licensed. Happy to send certificates.

Tell us. We'll come back the same week and make it right. If we genuinely missed the mark, we don't charge for the return visit. We'd rather lose a job's profit than your trust.

Yes. Every team member has a current National Police Check on file before they ever walk into a customer's home. Working with Children Checks too, since we get called for school and childcare jobs.

Drop sheets on every flat surface, shoe covers indoors, plastic sheeting around dust-prone work. Full clean-up before we leave — we aim to leave it cleaner than we found it.